Or to simplify the deep technical stuff: Amazon are incompetent fucking dickheads, staffed by clowns.
Who’d have thunk it?! What professional who isn’t a halfwit includes a fucking “:-)” in any serious communication anyway? These people are buffoons, only kept in the billions by exploiting corporation tax loopholes, exploiting their own staff, and most definitely even their own Amazon sellers, and finally of course by an endless supply of stupid customers who don’t know how to shop around online.
What a company history to be proud of. 👏🏻