I’ve decided to move on from Sky Broadband. At first they were quiet, sending me just 1 e-mail saying “sorry you’re leaving – give our team a call and see if there’s anything we can do”. I even received 2 separate letters this morning detailing my departure. But all in all they left me alone (unlike BT when my mum left them, who COLD CALLED her!! Imagine a company that feels perfectly happy cold calling a 72 year old woman who lives on her own. Gives you a measure of the company, doesn’t it…?).
But tonight I came in here to find this:
Considering my new Plusnet Unlimited Fibre is £26.99 a month, that SEEMS like a stonking deal at £23 a month. Until of course, you factor in their “WiFi guarantee” for “just” £4 extra a month. Errr…..yeah…you’ve probably already spotted that brings it back up to what I’m going to be paying with Plusnet. The 2 further idiocies of this of this ‘offer’:
- You’re PAYING EXTRA for it to be reliable in all rooms “or your money back”. So, let me get this straight, you consider it a “good deal” to pay EXTRA for something that should come as standard, but oooh you’ll give me my extra money back if it doesn’t work right…?
- Are you saying if I don’t pay the extra money “it probably won’t work that well in every room”….?!
There’s also that glaring small print, “Prices may change during this period”. Yeah when you say “change” why don’t you JUST be fucking honest : “RISE” is that word you’re looking for there, after the “may” in that sentence. Also I’m going for Plusnet specifically because they now guarantee prices won’t rise during my contract. What they don’t tell you in those ads is that some of the phone calls charges aren’t included in that claim, but this won’t effect me anyway as I’ve now stopped bothering to use my landline (much to the distress of my brain of course – which does heat up and give me a headache if I’m on a mobile call too long).
Finally you’re offering..ahem…’all that’ and you STILL also announce you’d charge me a further £9.95 for router delivery…?!! Hmmm I’ve definitely made the right decision switching here! But as ever, come 18 months time I will be shopping around once more, and who knows, I may kiss and make-up with Sky.